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terça-feira, 24 de janeiro de 2012

Stop Trying to Delight Your Customers: The Idea in Practice - Matthew Dixon, Lara Ponomareff, and Anastasia Milgramm - Harvard Business Review

Stop Trying to Delight Your Customers: The Idea in Practice - Matthew Dixon, Lara Ponomareff, and Anastasia Milgramm - Harvard Business Review

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