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segunda-feira, 24 de junho de 2013

How to Win Customers Back After You Screw Up — Twice Carol...






How to Win Customers Back After You Screw Up — Twice

Carol Tice, forbes.com


Any busi­ness can make a mis­take or have a prob­lem. Air­plane flights get can­celled. Prod­ucts your web­site says are in stock are sold out when the cus­tomer dri­ves across town to buy them at your store.


Some­times, things only get worse fr…





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