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domingo, 30 de junho de 2013

The Most Effective Ways to Make It Right When You Screw Up

The Most Effective Ways to Make It Right When You Screw Up:

Heidi Grant Halvorson, hbr.org


After promising your boss you would complete an important assignment on time, you realize you’re behind and it’s going to be late. You unintentionally leave a colleague out of the loop on a joint project, causing him or her to feel frustrated and …





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