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segunda-feira, 19 de agosto de 2013

Customer Service in the Age of the Internet of Things

Customer Service in the Age of the Internet of Things:

Duke Chung, hbr.org


Today, innovative customer service means being able to contact a company on multiple platforms — not just by phone, but via email, web, Twitter, Facebook, and mobile devices. However according to ABI Research, by 2020 more than 20 billion addition…





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